Job Description:

The Centre Manager is responsible for the smooth running of all aspects of the centre, establishing procedures and solving problems quickly and efficiently. This is a residential position and duties will include supervising students in their residences.

CM must be aware of everything that is happening at the centre and keep communication channels to Head Office open. Head Office will guide and support the CM in implementing the programme and provide the necessary resources to achieve the set objectives laid out in the CM manual. The Centre Managers role is a management position and you should expect a demanding workload. You will be monitoring all aspects of the programme. Attendance at management training days are essential.

The role of a CM incorporates the following:

• Overall management of the centre to ensure that a high-quality programme is delivered, following our guidelines closely
• Co-ordination of the academic and activities programms and ensuring that they are linked
• Overseeing the Director of Studies and Activity Co-ordinator/Senior Leader to ensure effective management of all staff
• Maintaining a professional relationship with staff, clients and centre staff
• Safety and welfare of all student
• Quality control and customer satisfaction
• Reports to Head Office

You will be required to sign a form declaring details of any criminal convictions, cautions, reprimands and final warnings, and any other information that may have a bearing on your suitability for the post. Please find the Declaration on the Job Offers page. Please note all references will be followed up.

UK Only - should your application be successful, you will be subject to a CRB Enhanced Disclosure or Disclosure Scotland backgroud check. 

Main Responsibilities and Duties:

• Administration

• To have read and understood the MLI Induction and Traininig Manual and be fully conversant with our policies for the welfars and protection of children. At all times whilst on duty, the CM is responsible for the care, welfare and safety of students whilst ensuring they are following school rules.

• Lead and participate in the Staff Induction Day on site, usually two or three days prior to the students' arrival
• Ensure that the organisation of the centre, courses and welfare of staff and students, comply wiht the British Council and English UK guidelines or with ACELS guidelines Ireland. (Documents available on site).
• Establish and maintain clear lines of management and effective procedure, and work closely with your Team to achieve this.
• Manage the provision of good customer service according to customer needs of our client. Represent MLI positively in all conversations with clients, staff, and the host centre.
• Control expenditure of the budget and maintain accurate accounts.
• Liaison with host school regarding catering issues,  use of areas within the school, booking of facilities, damage, and any other issues related to the hire and use of the host's facilities.
• Ensuring that sufficient transport has been arranged for airport transfers.
• Dealing with enquiries from group leaders, parents, agents, students, and staff.
• Write an end of centre report to be submitted to HO within five days after the closing of the centre.
• Close the centre, pack and return all MLI stock and unspent centre monies accordingly .
• Ensure that all MLI Health& Safety policies are implemented and monitored.

• Personnel

• The centre office is functioning and secure at all times.
• Create a positive team atmosphere and motivate the staff effectively.
• Accurate data on staff is maintained according to the CM manual.
• High levels of performance is maintained and staff appraisals carried out.
• Resolve any staff problems and complaints.
• Liaison with HO accounts on payroll matters.
• As part of your end report include a personnel evaluation on each MLI team member.

• Welfare

• Monitor staff/student safety and welfare
• Carry out night time duties on a rota basis.
• Allocate and monitor all residential accommodation with the assistance of your team. Ensure that sufficient members of staff are allocated in each house to maintain a rota of student supervision.
• Monitor all non-residential students and check that their transport is operating effectively (if applicable).
• Be up-to-date on all welfare information given to host families and English and /or Irish welfare guidelines, especially for juniors.
• Must be fully aware of all published emergency procedures in case of fire, accident etc.
• Ensure fire drills are held in co-operation with your centre during the summer.
• Ensure that students and staff all follow the rules about smoking, alcohol and illegal drugs according to MLI Induction and Training Manual.
• Additional duties as required.

Essential Requirements

• Educated to degree level or equivalent management experience
• Effective management skills
• Proven competence in leadership
• Experience in controlling budgets
• Effective communicator
• Enthusiasm
• Enjoy working with children and teenagers from different cultures
• Able to adapt quickly to change
• Smart personal appearance

Desirable Requirements

• Proven competence in administration
• Computer literate
• Previous experience of managing a summer centre
• Experience of working with children
• Previous residential experience
• Relevant qualification e.g. sports coaching or drama